Responsibilities

• Prepare, review, and distribute customer invoices while ensuring billing accuracy and compliance with contract terms and service agreements.
• Apply daily customer payments, ACH transactions, wire transfers, and lockbox receipts while maintaining accurate records within the accounting system.
• Proactively manage collections efforts by communicating with customers regarding outstanding balances, payment discrepancies, and overdue accounts.
• Reconcile customer accounts, investigate unapplied cash, and resolve short payments, deductions, and billing disputes in a timely manner.
• Monitor aging reports and identify delinquent accounts, escalating collection concerns to management when appropriate.
• Collaborate with internal departments, including Sales, Customer Success, and Operations, to resolve customer billing issues and improve collection processes.
• Assist with month-end close responsibilities, including AR reconciliations, reporting, and preparation of supporting schedules.
• Generate weekly and monthly accounts receivable reports, providing updates on collection efforts, cash receipts, and outstanding balances.
• Maintain accurate customer records and ensure all account documentation is organized, complete, and readily accessible for audit purposes.
• Identify opportunities to streamline billing and collection procedures while contributing to process improvement initiatives.

Qualifications

• 2+ years of accounts receivable experience with a focus on collections and cash applications.
• Experience managing high-volume customer accounts.
• Strong understanding of billing procedures and account reconciliations.
• Intermediate to advanced Excel skills.
• Excellent communication, customer service, and problem-solving abilities.
• Experience within telecommunications, technology, SaaS, or recurring revenue environments is highly preferred.